Privacy Policy

We collect information you choose to provide when contacting us or requesting access to website resources. You can browse our public product, solution and news pages without completing an enquiry form.

Please provide only information relevant to your request. Our website enquiry form does not ask for identity documents, payment card details, health information or other sensitive personal information.

We normally collect personal information directly from you through our forms, email and other communications with our Australian team. Technical information is generated when your browser interacts with the website.

We use the information to answer questions, assess project requirements, provide requested materials, manage resource access, support customers and maintain reliable website services. If you leave out information needed to respond or verify a resource request, we may be unable to complete that request. Where practicable, you may make a general enquiry without identifying yourself.

Enquiries submitted through this Australian website’s project form are handled by our Australian team. They are not forwarded to our China headquarters or other overseas Tecloman teams for enquiry handling. If you choose to contact another Tecloman entity directly, its own information-handling practices may apply.

We handle personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

We use service providers to operate the website, deliver email and maintain our systems. These providers process information needed to deliver those services. We may also disclose information to advisers or authorities where reasonably necessary for a related business purpose or required or permitted by law.

Where an overseas disclosure occurs, we take steps required by applicable Australian privacy law in relation to the recipient’s handling of personal information. Contact us if you need information about the service providers used for a particular interaction before providing personal information.

The website uses session cookies or similar storage to support functions such as restricted video access and administrator sign-in. You can control cookies through your browser. Blocking essential cookies may affect functions that require a sign-in or access session.

Our newsroom includes public Tecloman company updates and links to their LinkedIn sources. This company-content workflow does not read a website visitor’s personal LinkedIn feed or messages, and reading our public news does not require a LinkedIn login.

Links to LinkedIn, YouTube, TikTok, X and other external websites lead to services operated by those providers. Their own privacy policies apply when you use those services.

We use measures such as HTTPS, access controls and restricted administrator access to protect information handled through the website. Access to enquiry information is limited to the Australian personnel and service providers who need it for the purposes described in this policy.

We retain information for as long as reasonably needed for the enquiry, resource access, customer relationship and relevant legal or record-keeping requirements. The period depends on the information and the purpose; an enquiry that becomes an active project may need to be retained longer than an initial request.

When personal information is no longer needed for a permitted purpose, we take reasonable steps to delete or de-identify it unless we are required to retain it. Copies in routine backups may remain until they are overwritten through normal backup processes.

You may ask to access personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete or misleading. Email us using the contact details below and describe the information or interaction concerned. We may need to verify your identity before providing access or making a change.

We will consider your request under applicable Australian law. If access or correction cannot be provided, we will explain the reason and available complaint options where required. If a lawful, reasonable access charge is proposed, we will let you know before proceeding; there is no charge for making a request or seeking correction.

You can also ask us to stop optional promotional communications. We may still need to send messages relevant to an enquiry, service or active project you have requested.

Contact our Australian team if you have a privacy question, want to exercise your access or correction rights, or wish to make a complaint. Please describe what happened, the relevant dates and how we can contact you. We will review the matter and communicate the outcome or next steps.

If you are not satisfied with our response, or have not received a response within 30 days, you may contact the Office of the Australian Information Commissioner (OAIC). The OAIC can explain whether it can consider your complaint and the steps involved.

We may update this policy as our website, services or information-handling practices change. The current version is published on this page with its update date. You can request a copy or clarification of this policy by contacting our Australian team.